The basics of what Zonefy is and how to start using it.
Which platforms does Zonefy support?
The initial Android release is in preparation. This website does not yet provide a Google Play download link. An iOS release is also planned; no release date is announced.
Do I need to create an account to use Zonefy?
You can browse Zonefy as a guest for basic features like current-location safety scores and network quality. Creating a free account unlocks saved locations, badges, contribution history, and the ability to submit reports.
Is Zonefy free?
The following describes the planned launch offering; purchases are not open yet. Yes. The core Zonefy experience is free forever. Premium unlocks deeper features such as full offline mode, per-app reliability metrics, advanced diagnostics, and custom alert rules. Premium is $4.99 per month or $39.99 per year, with a 7-day free trial for new subscribers.
How Zonefy works and where its information comes from.
How does Zonefy calculate safety scores?
The current scoring model uses nearby reports, their type, distance and age. A high score can also mean there are few or no nearby reports; it is not proof that an area is safe. Reports and scores may be incomplete, inaccurate or out of date. Zonefy is an informational tool, not an emergency service.
Where does the network data come from?
Shared measurements come from optional user contributions. Data Collection controls uploads of device, carrier, signal, speed and latency results to Zonefy; uploaded coordinates also require Location Sharing. Contributions can be linked to an account and are not guaranteed anonymous. Running a speed test separately contacts Cloudflare, which receives your IP address and test requests.
Why is my area showing as "no data" or "limited data"?
Coverage depends on available reports and measurements. An area with few contributions may have limited information. Missing reports do not mean there are no incidents, and a network reading does not guarantee coverage for every device or carrier.
Does Zonefy work offline?
Previously cached data may remain available offline. City downloads require Premium access, and Premium purchases are unavailable in this release. Offline content is a saved snapshot: new reports, live alerts, messaging, sign-in and server submissions need a connection.
Managing your planned Premium subscription, trials, and refunds. Purchases are not open yet; the information below describes the planned launch offering, which will use Google Play billing before subscriptions become available.
How do I upgrade to Premium?
Open Zonefy, tap Settings, and select "Upgrade to Premium". Choose between the monthly ($4.99) or annual ($39.99) plan. New subscribers get a 7-day free trial before the first charge.
How do I cancel my Premium subscription?
Open the Google Play Store app, tap your profile picture, go to Payments and subscriptions, then Subscriptions. Find Zonefy in the list and tap Cancel subscription. You will keep access to Premium features until the end of your current billing period.
Can I get a refund?
Refunds are handled by Google Play according to their refund policy. You can request a refund within 48 hours of purchase directly through the Play Store. For older purchases or special circumstances, contact
support@zonefy.app.
What happens after my free trial ends?
At the end of the 7-day trial, your subscription automatically renews at the price you selected unless you cancel before it ends. You can cancel any time during the trial to avoid being charged.
How Zonefy handles your location and personal data.
Can I use Zonefy without sharing my location?
Device location permission and optional Location Sharing are separate controls. You can decline optional uploads while using permitted local features. Nearby results and proximity alerts need location access; map and place-name requests can disclose requested coordinates to Mapbox or Nominatim. Disabling Zonefy contributions does not disable those provider requests. See the
Privacy Policy.
Is my data safe?
We use HTTPS and service access controls. We do not sell personal data or show ads in this release. No system can guarantee absolute security. Community contributions may include precise locations, timestamps and account-linked information; do not assume they are anonymous. See our
Privacy Policy for data types, recipients and controls.
Can other users see my identity when I submit a report?
Public reports can include text, selected media, exact locations and timestamps, and are associated with an author account. Do not submit information that could identify you or another person unless you intend it to be shared. Reports and other community contributions are not guaranteed anonymous.
Manage your profile, notifications, and account settings.
How do I delete my account?
Open
Profile → Privacy & Data → Delete account and confirm the request. A server acknowledgement confirms receipt, not completed deletion. You can also request deletion without the app through our
account and data deletion page. It explains the data covered, verification, timing and retention exceptions.
How do I turn off notifications?
Go to Profile, then Notification Settings. You can toggle notifications entirely off, or customise which types (critical alerts, network changes, community reports) you want to receive.
How do I change my email or password?
Open
Profile → Edit Profile to update your display name or profile picture. Password changes are available for email/password accounts; social-provider credentials are managed with that provider. Contact
support@zonefy.app for help with your account email. Never send your password or sign-in codes.
Get help from our team or share what you would like to see.
How do I report a bug or suggest a feature?
Use
Profile → Help & Support or email
support@zonefy.app with the issue or suggestion. Include your device model and app version. Remove private information from any screenshots and do not send passwords or sign-in codes.
Can I contribute reports without a Premium account?
Premium is not required to contribute reports. Sign in, complete the adult-eligibility check and accept the community terms before submitting content. Guest browsing does not provide community posting access.
Do you have a bug bounty programme?
For security concerns, contact
privacy@zonefy.app. Describe the issue without sending other users' data, passwords or sign-in codes. No bounty or fixed response time is promised on this page.