Delete your account and data

Zonefy is operated by ACACIA INNOVATIONS TECHNOLOGY FZE.

You can request deletion of your Zonefy account and its associated personal data from this page. You do not need to reinstall the app or buy a subscription.

If you have a Google Play subscription, manage or cancel it in Google Play to stop future renewals. Requesting account deletion does not automatically cancel a Play subscription. You can submit your deletion request now.

Submit a deletion request

First verify your Zonefy account email with a six-digit code. Then choose what to delete and submit your request. Verified requests wait for the Zonefy team's manual approval; verification alone does not submit a request or delete anything.

Request by email instead

Email privacy@zonefy.app from the email address associated with your account. Use the subject Delete my Zonefy account and state that you want your account and associated data deleted. Do not send your password or sign-in codes.

If you cannot access that email address, contact the same address for account verification. We verify ownership before deleting another person's account.

Request inside the app

Open Profile → Privacy & Data → Delete account and confirm the deletion request. The app submits a support request and shows an acknowledgement after the server accepts it. Manual review is the default: a Zonefy administrator must approve the request before cleanup starts. If automatic processing is enabled in the future, the in-app confirmation explains it before you authorize deletion. A request is not a completed deletion.

What is deleted

Your authentication accounts, profile (including any saved signup date of birth), device and network records, synced contacts, last-known locations, push registrations, memberships, reports, messages and uploaded files associated with the account are included. If you want to delete only selected data while keeping your account, state that in your email.

Timing and retained records

Verified requests are handled within 30 days. We will explain any records retained because of a legal obligation, security investigation or fraud prevention, including the applicable purpose and retention period. Such records must not be used for unrelated purposes. Deletion includes cloud files and authentication providers, rather than only removing the profile from the app.

For collection and sharing details, read the Privacy Policy.